Warranty
Warranty at Zarbaft Jam
The Zarbafte Jam carpet warranty is provided to ensure the authenticity and quality of the carpets produced by the company. Please review the following points before registering your warranty:
Items Covered by Warranty
The authenticity of the carpet is verified solely by the Zarbaft Jam label and hologram. Carpets lacking the hologram are not covered by the warranty. The 24-hour replacement warranty becomes active upon delivery; please inspect the carpet immediately after receiving it.
The presence of defects such as:
Missing pile, un-woven sections, bald spots, or pile pull-out
Discrepancies between the carpet’s specifications and the invoice or label
Dimensional deviations beyond standard tolerances
Excessive skewness or crookedness
Unnatural color variations or discoloration
Pattern distortion or unnatural surface unevenness (in non-embossed carpets)
Stains, tears, or defects in the fringes or bindings upon delivery
…are all covered by the warranty and subject to expert evaluation. In the event of a warranty claim, delivering a replacement carpet or completing repairs will take 1 to 3 business weeks, depending on inventory availability. In most cases, Zarbaft Jam’s warranty pertains to the repair and resolution of defects; replacements are solely issued upon expert approval.
Warranty Exclusions
The following conditions void the warranty:
Expiration of the 24-hour exchange period (for online purchases).
Any damage to the product or packaging after delivery for online purchases.
Carpets picked up in-person from the physical store are not eligible for exchange; product inspection at the time of pickup is the customer’s responsibility.
Damage caused by handling or transportation post-delivery.
Single-size, custom-made, pre-ordered, or purchased-from-the-loom carpets are strictly non-exchangeable.
Damages occurring after delivery (including stains, tears, impacts, sharp tools, pets, and heavy objects).
Non-standard washing or utilizing uncertified carpet cleaning services.
Use of destructive chemicals such as bleach, sodium hypochlorite, acids, color strippers, etc.
Burns caused by fire, cigarettes, charcoal, or hot objects.
Storing the carpet in humid environments or improper drying methods.
Color fading resulting from direct sunlight exposure.
Damage to silk or blended carpets due to at-home washing.
Fringes, bindings, and edge surging (zigzag) are considered wear-and-tear components and are not covered by the warranty.
The natural shedding of acrylic, modal, or blended fibers is not considered a manufacturing defect.
